1. Who are we and what do we do?
We are JOKKO B.V. (JOKKO , we or us). JOKKO provides JOKKO Africa, a mobile app providing an online identification & communication tool for the professional community (our Users) across Africa (the Services). You can find more information about our Services on our website www.jokko.app (the Website) and our online application (the App). The Website and App hereinafter altogether referred to as Tools.
2. What is this?
3. Personal Data and the Privacy Regulation
We are all about respecting your privacy and protecting your Personal Data. We process Personal Data – i.e. all information by which a person can be directly or indirectly identified – in line with the General Data Protection Regulation (GDPR) and other relevant legislation on the protection of Personal Data (collectively referred to as Privacy Regulation).
4. Are you younger than eighteen years old?
If you are younger than eighteen years old, you are not allowed to use our Website, App and Services without the permission of your parents or legal guardian.
5. Our role as Controller
We collect and process the personal data in the context of our Services. We determine the purposes and means of these processing activities. This means we act as Controller within the meaning of the Privacy Regulation.
6. What Personal Data do we collect?
We collect and process the following Personal Data of the Users of our Tools and Services:
Personal Data we process when you sign up for the waiting list as an “Ecosystem Partner”:
Personal Data we process when you sign up for JOKKO:
Personal Data when you contact us via our contact forms, social media pages, or email addresses:
Technical information we process through the use of our Tools:
7. How long do we keep the Personal Data?
We store Personal Data for as long as we need it for the above purposes. In any case, we use the following retention periods:
Personal Data of Users | This data is stored as long as your account is actively used. If you no longer actively use your account, we will delete the data related to the account at the latest five (5) years after the last use. Prior to that, we will (try to) send you a message requesting whether you want to retain your account. If you actively delete your account, we will retain the data related to the account six (6) more months in our back-end (and not visible for other Users) in case you change your mind or when the removal was unintentional.
Other information | We store other Personal Data only for as long as it is necessary for the purposes. If they are no longer necessary for the purposes for which we processed them, we will delete the data.
After expiry of the aforementioned terms, we may process and retain certain Personal Data to comply with legal retention obligations and for fraud/misuse investigations. For such event, we will retain the data separately and encrypted and only use same for the aforementioned purposes.
8. Do we share your Personal Data with others?
We use Processors to assist us in our Services. Within this context these Processors receive Personal Data from us which they process by our order. We use, for instance, Processors for hosting our data, managing our (internal) processes, send service updates and newsletters. Our use of Processors is always in accordance with the Privacy Regulation.
Apart from the above, we will not share your Personal Data with third parties, unless we are legally obliged to do so.
9. Export of data outside the European Union
We may transmit Personal Data to parties outside the European Union, if one of our Processors is established outside the European Union. The Personal Data will only be transferred to countries and/or parties that provide an adequate level of protection in accordance with the European standards.
The transmission of data outside the EU will always happen in conformity with the Privacy Regulation (chapter 5 of the GDPR).
10. How do we protect the Personal Data?
We protect all Personal Data we process from unauthorized and unlawful access, change, disclosure, use and destruction. For instance, we take the following technical and organizational measures to protect the Personal Data:
We encrypt many of our services using SSL;
We review our information collection, storage and processing practices, from time to time to guard our systems against unauthorized access;
We restrict access to Personal Data to our employees and all other parties we work with, who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
We limit access to the (Personal) Data for authorized employees on a need-to-know basis;
We organize regular security awareness trainings;
Password protection of computers, laptops and other devices;
Locking of premises and areas where (devices containing) Personal Data are located;
The measures we take are continually improved in line with technological development.
11. General Aggregated (non-personal) Data
We may convert your Personal Data in non-Personal Data. This means that the data will be fully and irreversibly anonymized and aggregated: in that case they do not include any Personal Data anymore, because no identification can take place on the basis of the data. We may share such aggregated data with business partners for analytical purposes, demographic profiling and improving our services.
12. Links to other websites and third-party customer communication platform
You can find (hyper) links on our Tools which link to the websites of partners, providers, advertisers, sponsors, licensors or any other third parties. We have no control of the content or the links which appear on said websites and we are not responsible for the practices of websites linked to from our Tools. Furthermore, these websites, including their content and links, may constantly change. These websites may have their own privacy policies, user conditions and customer policies. Browsing and interaction on any other website, including websites linked to from our Tools, are subject to the terms and conditions of such website.
14. Your rights and our contact data
As laid down in the Privacy Regulation, you have the right to:
Ask us to rectify or update your Personal Data;
Ask us to remove your Personal Data from our systems;
Ask us for a copy of the Personal Data we process of you. We can also transmit such copy to another data controller at your request;’
Withdraw your consent to process your Personal Data. This only affects the processing activities that are based on your consent and does not affect the validity of such processing activities before you have withdrawn your consent;
Object to the processing of your Personal Data;
File a complaint with the Dutch Data Protection Authority, if you believe that we process your Personal Data unlawfully.
Amsteldijk 16 2
1074 HR Amsterdam
Chamber of Commerce number: 77112024